Still have questions?
Contact us directly through our Contact Us page or reach out to our live chat for immediate assistance. We’re here to ensure your experience with Hi-PEV is smooth and enjoyable!
General Questions
What types of vehicles do you offer for rent?
We offer a range of mobility solutions, including lightweight mobility scooters, wheelchairs, and other assistive vehicles designed for different needs and preferences.
Who can rent from Hi-PEV?
Our vehicles are available for anyone seeking convenient, affordable mobility solutions, whether for a short-term need or an extended period.
Do you have an age requirement for rentals?
Yes, renters must be at least 18 years old and present a valid ID at the time of rental.
Booking and Payment
How do I book a vehicle?
You can book online through our rental page. Just select the type of vehicle, rental duration, and pickup time that works best for you.
Can I change or cancel my reservation?
Yes, you can modify or cancel your reservation, though we recommend doing so at least 24 hours in advance to avoid any fees. Please see our cancellation policy for more details.
What forms of payment do you accept?
We accept major credit cards, debit cards, and online payments through our website.
Using Our Vehicles
Will I receive instructions on how to use the vehicle?
Absolutely! We provide brief, hands-on instruction at pickup, and you can also watch our instructional videos on our Helpful Videos page for detailed guidance on operating each type of vehicle.
Are your vehicles lightweight and easy to handle?
Yes, our vehicles are designed to be user-friendly, lightweight, and easy to maneuver, perfect for a variety of mobility needs.
Pickup and Return
Where do I pick up and return the vehicle?
All rentals are picked up and returned to our designated location. Our team will provide exact directions and ensure the pickup process is seamless.
What should I do if I need to extend my rental?
Contact us as soon as possible, and we’ll do our best to accommodate extensions based on availability.
What if I return the vehicle late?
Late returns may incur an additional fee. Please notify us if you’re running late to avoid any inconvenience.
Maintenance and Support
Are the vehicles inspected for safety?
Yes, each vehicle undergoes thorough maintenance and safety checks before every rental to ensure a reliable and safe experience.
How can I get help with the vehicle if I have issues?
Our customer support team is available by phone and email to assist with any questions or concerns you may have during your rental.
Contact Us